Shipping Policy

Last updated: May 2026

At Rootelle, we strive to deliver your order as quickly and safely as possible. Here's everything you need to know about our shipping process.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Times

• France: 2–5 business days
• Europe: 5–8 business days
• International: 7–14 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders above a certain threshold — check our website for current promotions.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.

5. Customs & Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping rates.

6. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@rootelle.com and we will work with the carrier to resolve the issue as quickly as possible.

7. Contact Us

For any shipping-related questions:
Rootelle
Email: support@rootelle.com